Without NSA IDR Navigator™
- Eligible claims go unnoticed
- Manual, time-consuming process
- Delays in negotiation and payment
- Revenue left on the table
Identify ClaimsRealize Revenue
Pinpoint. Prioritize. Pursue. Payment.NSA IDR claims at scale.
The claims we extract is the revenue you unlock.
NSA IDR Navigator™ integrates with your RCM software and clearinghouse data to identify and pursue NSA-eligible claims.
Client revenue generated through our platform$1B+
The NSA IDR Navigator™ Automation Network
The Connected Claim
Identify. Extract. Collect.
One coordinated workflow, from start to finish.
How we plug in
Identifying NSA IDR eligible claims is the key
to unlocking your revenue
Nearly 80% of more than 10 million NSA-eligible claims never progressed to open negotiation, and fewer than 7% reached the IDR process.
First three quarters of 2023 · Insurer industry estimates cited in a March 2024 physician-organizations brief, p. 14.We solve it in the background without draining your team’s valuable time and resources
With NSA IDR Navigator™
- Automatically finds eligible claims
- Handles negotiation and IDR
- Tracks awards and payment follow-up
- Turns missed opportunities into revenue
NSA IDR HIPAA Compliant Platform FOR PROVIDERS
What is NSA IDR Navigator™?
NSA IDR Navigator™ is a HIPAA- and SOC 2-compliant, fully automated platform designed to streamline and simplify the entire No Surprises Act (NSA) Independent Dispute Resolution (IDR) lifecycle.
Built to integrate seamlessly into your existing workflow, NSA IDR Navigator™ manages the process from initial client and claim identification through data extraction, IDR initiation, case management, arbitration, and final resolution. The platform automatically identifies eligible claims, extracts and organizes critical claim data, initiates the IDR process, tracks required deadlines and case activity, and supports each dispute through conclusion.
By automating traditionally manual and resource-intensive workflows, NSA IDR Navigator™ helps organizations improve operational efficiency, reduce administrative burden, enhance process consistency, and maintain greater visibility across their IDR portfolio. The result is a centralized, end-to-end solution designed to help teams manage greater claim volumes while maintaining the security, accuracy, and compliance required in today's healthcare environment.
Explore product and workflow questions ↗Fully Integrated HIPAA-Compliant Workflow
Seamless RCM software and
clearinghouse integration
Connect us and let us do the rest.
Our patent-pending proprietary technology intelligently moves information across RCM software and Clearinghouses in and out of NSA IDR Navigator™.
Claim command center
The Whole PictureIdentify your claims.
Identify your claims.
Take action.
Connect NSA IDR Navigator™ to your RCM software and clearinghouse and let us do the rest.
- Connected RCM software and clearinghouse intake
- Claim identification and eligibility review
- Extracted details ready for the next step
✧ NavigatorClaim Command Center
Claim Command Center
Intake
✓ RCM software connected✓ Clearinghouse connected
01 Identify02 Extract03 Review
WorkstreamSourceNext Action
EligibilityRCM softwareReview eligibility
Claim detailsClearinghouseReview extracted details
DocumentsRCM softwareConfirm documents
Claim details and supporting records, together.
01
Identify and take action
Effortlessly integrate NSA IDR Navigator™ with your existing RCM software and clearinghouse—no resource burn or complex implementation required.
02
Negotiation
Connect correspondence, responses, and negotiation follow-ups.
03
Arbitration
Manage the IDR process from communication management through to offer submission.
05
Awards & collections
Process awards and manage payment collections effortlessly.
Explore reporting, priorities & team workflows +
Visibility Beyond Discovery.
Know what you found.
See where it goes.
Full data transparency at your fingertips, see everything as it happens live
WorkstreamStageNext Action
EligibilityNegotiationReview response
Claim detailsIntakeConfirm details
DocumentsDeterminationReview decision
One team. Same page. Real time.
Keep case status, priorities, and the next piece of work visible. Fewer handoffs lost between people and systems.
See the work behind the numbers.
Explore provider performance, team productivity, custom reports, and dashboards.
◷
Deadlines & PrioritiesThe right work.
At the right moment.Priorities, brought forward.
At the right moment.Priorities, brought forward.
Give urgent work a clear signal.
Bring critical and aging claims into focus, so your team can see where attention belongs.
Your claims↔✧ Navigator↔Your team
Less Busywork Between SystemsYour workflow has a new center.
NSA IDR case management, workflow automation, and reporting in one place—with email and Outlook connected when the work calls for them.
Why start with unidentified claims?+
A claim that never enters the NSA IDR workflow cannot be pursued through that process. Navigator starts upstream, connecting claim information so teams can identify potential opportunities, review eligibility, and move the right claims into action.
What does NSA IDR Navigator™ actually do?+
Navigator connects RCM software and clearinghouse information to help identify eligible No Surprises Act claims, extract claim details, and manage the work through negotiation, arbitration, determinations, and payment collections. Automations and Harrison™ support that connected workflow.
How does email automation fit into the workflow?+
Email is part of the claim journey, rather than a separate stream of work. Navigator’s email and Outlook automation connect correspondence and repetitive work to the broader workflow. Outlook is one supporting capability within the wider NSA IDR platform.
Does Harrison™ replace our team?+
Harrison™ assists your team. The product brings workflow support and automation to repetitive work while your people provide judgment and direction. Confirm the specific review controls and automation settings during your product demo.
Who is the platform designed for?+
Healthcare providers, provider groups, billing organizations, and revenue cycle teams managing NSA arbitration claims from start to finish.
Can we see the full workflow in a demo?+
Yes. Request a product demo to discuss your team’s claims, integrations, and collection workflow.
NEWS & INSIGHTS
The latest in NSA IDR.
Source-attributed reporting on arbitration, reimbursement, and healthcare policy.
Policy & Enforcement
View all news & insights ↗ACEP shares insurer participation analysis with Congress
ACEP, ACR, and ASA sent Congress an analysis arguing that insurer payment practices and nonparticipation contribute to federal IDR disputes.
ACEP · September 22, 2026Read summary ↗Policy & EnforcementPhysician groups urge Congress to strengthen NSA enforcement
Radiology Business reports that radiology, anesthesiology, and emergency medicine societies are urging Congress to strengthen enforcement of the No Surprises Act and preserve independent dispute resolution.
Radiology Business · September 23, 2026Read summary ↗Identify ClaimsRealize Revenue
Find what’s been missed.
Pursue what comes next.
Identification. Extraction. Arbitration. Collections. One connected platform.